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If you're looking for the latest non-beta version of the AOL Desktop software, please visit AOL Downloads.

Info and Community

System Requirements

  • Windows XP, Vista, 7 or 8
  • Internet Explorer 7.0, 8.0, 9.0 or 10.0
  • 266 MHz or faster computer processor; 1024 x 768 or higher screen resolution recommended
  • 1 GB RAM, 512 MB free hard disk space
  • 28.8 Kbps or faster modem, or other Internet connection


  • Current Beta - 4343.3041
  • Current GM - 4343.3039
July 28 — We're preparing for our Favorite change yet!

Starting today, those of you on one of the last two beta versions of AOL Desktop 9.7 (versions 4343.3026 or 4343.3041) will start enjoying a new backend Favorites system. We want and need your help to make sure there are no issues or negative experiences that come with this change.

How you can help
First, make sure you're on the latest version of the AOL Desktop 9.7 Beta (4343.3041). We're targeting 4343.3026 as well, so if you're on that version, you'll participate too, but we always prefer that you be on the latest build. Using either of these versions will ensure you're "in the test."

Second, use your Favorite Places copiously. We want you to do everything you can with your Favorites during this test including:

  1. Make sure they're there — A sure sign of a problem is missing your favorites altogether.
  2. Add some new ones — Make sure they stay
  3. Delete some existing ones — Make sure they stay gone
  4. Edit an existing Fave — Ensure the change you make sticks
  5. Organize your Favorites a bit — Change the order they appear in, or put them in custom folders
  6. Save your Favorites locally — You can do this using the Manage button
  7. Import a saved Favorites — This is the PFC file you can save from the bullet above.
  8. Make sure any change you make are reflected in both the Favorite Places window and Favorites dropdown

As always, we welcome you to step outside of the box and use your Favorites in any way you can to locate issues. Be creative!

Frequently Asked Questions

  • Why the change?

    Glad you asked! As we continue to improve and make progress on the AOL Desktop experience, we want to make Favorites something you can carry with you wherever you go. We can't do that with the way Favorites are managed within the AOL Desktop today, so we need to change the way that works. This is the first step in bringing you the portability and accessibility you've been asking for.

  • How will I know if I've been moved and am participating in this test?

    Ideally, you won't. If you're using versions 4343.3026 or 4343.3041, rest assured, you're on the new system. If you see anything out of the ordinary or unusual surrounding your Favorites, please make sure to report it!

  • How can I tell what version of the AOL Desktop I'm using?

    Easily. Simple select Help > About AOL from the AOL Desktop menu bar and a window will pop-up showing your version in a bright, bold red.

  • How do I report an issue?

    You may either select Help > Feedback or click the Send Feedback link under the Info and Community section on the right-hand side of this page.

  • What about my installed browser plugins?

    Now you can manage your installed plugins - you can disable them all at once, or let them run.

  • Why aren't my Favorites showing up on or other places?

    While we're planning to make your Favorites more portable, we are not there yet. The changes we're making today are the first step in several. We value your personalized Favorites and want to take baby steps when changing the experience. It's important to us that you lose nothing.

Other FAQs

  • Will there be an automatic update?

    Yes. An automatic update will be sent starting 4/11 to users still on previous beta releases.

  • Where can I communicate with other testers?

    You can ask any questions you may have through AOL Answers.

  • How can I report my experience to AOL?

    Glad you asked, cause this one is important to us! Simply send us feedback.

  • When should I send feedback?

    All feedback is important to us. We want to hear about your experiences with this release of AOL Desktop 9.7. We're particularly concerned when you encounter a negative change in your experience from the previous release, however please don't limit your feedback to negatives. It's just as important for us to know when we've made positive changes.

  • What type of feedback should I send?

    Any feedback about AOL Desktop 9.7 is valuable. When sending feedback, though, please tell us about your experience as comprehensively and completely as possible. Your observations and any specific, reproducible scenarios are important - particularly if you're reporting an negative experience.